{"id":76017,"date":"2024-05-08T08:45:18","date_gmt":"2024-05-08T06:45:18","guid":{"rendered":"https:\/\/www.casafika.it\/faq\/"},"modified":"2025-07-07T11:26:25","modified_gmt":"2025-07-07T09:26:25","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/www.casafika.it\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Orders and Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tHow can I be sure that my furniture will pass through the door\/stairs?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

The dimensions of our items are shown on the product sheet.
All you have to do is take the dimensions of your door and\/or elevator to make sure everything runs smoothly.<\/p>

Remember that the size of the packaging is larger than the size of the furniture, so it is necessary for floor orders to check the size of the entrances to the home so that you can notify the courier if you think there are space problems.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tWhat payments are accepted?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

You can make payment through Paypal or credit\/debit cards.<\/p>

It is possible to pay by bank transfer, in which case you will have to send an email with the payment receipt and wait for confirmation that we have received the transfer, after which we may start the shipment.<\/p>

\"Pay and collect,\" pay online and pick up the goods directly at our warehouse with no additional shipping costs.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Shipping and Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tWhich courier will deliver my order? Is my order tracked?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

We rely on several trusted couriers, choose the one best suited for your order based on size and delivery location.<\/p>

When your order is shipped you will receive an email with all the details and the code to track your order if your chosen courier has this service.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tHow does the delivery take place?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

Delivery-unless otherwise agreed upon-is intended to be outside the home curbside (i.e., as per contract, the courier is not required to unload the goods); any deliveries with a tail lift (to bring the item to street level) will be agreed upon at the time of purchase with our shipping manager.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tCan I take advantage of the porterage service on the floor and arrange delivery for a predetermined day? How to do if I live in a ZTL area?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

Yes, if you want porterage service on the floor you can specify it in the NOTES window when ordering.<\/p>

Within a few hours you will receive an estimate of the additional cost for the service to be paid separately through our payment methods.<\/p>

If you live in a ZTL area, please specify this in the notes at the time of purchase so we can recalculate the additional shipping charges to be paid separately.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tIs it possible to pick up the order at your warehouse?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

YES, in case you would like to pick up your order directly from our warehouse (Brescia), it must be done within 7 days after making the payment.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tDelivery time and cost<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

We know you are looking forward to receiving your order and placing it where you envisioned it, we will do our best to pack it and ship it to you within 3 business days.
You will find details on the product page about shipping times and costs.
Contact us if you have any questions.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tHow will I receive my order?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

Given the material handled, we take special care in packaging methods.

Items, before being packed, will be disassembled-when possible.
Packaging materials are non-returnable.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Product Specifications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tIs the furniture restored?<\/span>\n\t\t\t<\/div>\n\t\t\t
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It depends.
Most of the items we sell are vintage<\/em>, which means that their added value comes from the time and story each piece has to tell.
Every item we purchase is inspected, cleaned, and returned to shape. We are the ones who assess its condition and decide on the type of work to be done.
We strive to provide very clear and detailed photographs of each item, however, if you would like further clarification on the condition of an item, please contact us before making a purchase. <\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tQuestion<\/span>\n\t\t\t\t<\/span><\/span>\n\t\t\t\tWhere does the furniture come from? What years are the furniture and furnishings from?<\/span>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\tAnswer<\/span>\n\t\t\t\t

All furniture and objects handled are Scandinavian or otherwise Scandinavian in style. We deal in original pieces mainly from the 1900s with a special fondness for the typical forms of the 1950s and 1960s <\/p>

The product sheet shows origin and year of production.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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